Intro:

Thank you for calling Kmart Pharmacy Medicare Helpline here at HealthPlanOne, my name is [Agent] how may I help you?

Agent must ask:

Are you interested in keeping Kmart Pharmacy as your preferred pharmacy?

Universal NPI: 1112222888

Preferred Plans

PDP	MAPD
Anthem	Aetna
Asuris	Allwell
BCBS	BCBS
Blue Shield	BCN Advantage
Emblem Health	Cigna
Empire BCBS	Emblem Health
Highmark	Empire BCBS
SilverScript Plus	Health Net
WellCare	Highmark
	Humana
	Ohana
	Priority Health
	TexanPlus
	Today's Options

If customer answers “YES” agent will discuss plans with pharmacy in network first. If no preferred plans meet their needs, agent can ask the customer if they would like to explore additional plans.

If customer answers “NO,” agent will proceed with their normal sales script/process.

Prospect Not Interested Closing:
<Mr/Mrs Beneficiary Name> thank you for calling Kmart Pharmacy Medicare Helpline here at HealthPlanOne. If you decide you would like to enroll into one of the plans we discussed today in the future we can be reached at 844-601-8947.

Successful Sale Closing:
<Mr/Mrs Beneficiary Name> thank you for calling Kmart Pharmacy Medicare Helpline here at HealthPlanOne and for your enrollment today. It’s been a pleasure to speak with you.

<Mr/Mrs Beneficiary Name>, may I have your permission to contact you during the Medicare Advantage and Prescription Drug Plan Annual Enrollment Period season, which is October 15th to December 7th, to provide you information regarding Medicare plans that may be available in your county?

Please don’t hesitate to contact me with additional questions. You can reach me toll-free 844-601-8947. Thank you and have a great day.